Refund And Returns Policy

At MyCity Pay, we strive to provide the best possible experience to our customers. We understand that sometimes you may need to cancel your order or request a refund. Please read our refund and cancellation policy carefully to understand the guidelines and procedures for canceling an order or seeking a refund.

Order Cancellation:

1. You can cancel your order within 24 hours of placing it. Please contact our customer support team at +91 1234567890

2. To initiate the cancellation process.

3. If your order has already been shipped or delivered, we won’t be able to cancel it. In such cases, you can initiate a return request as per our return policy .

Refund Policy:

1. Refunds will be issued only in the following circumstances: a. The product received is damaged, defective, or different from what you ordered. b. If you cancel your order within the specified cancellation period (24 hours from placing the order). c. In case of non-delivery of the order due to unforeseen circumstances or events beyond our control.

2. To request a refund, please contact our customer support team within 48 hours of receiving the product. You may be required to provide relevant details and supporting evidence to initiate the refund process.

3. Refunds will be processed in the same mode of payment used during the purchase. It may take 7-10 business days for the refunded amount to reflect in your account, depending on the policies of your bank or payment provider.

4. Shipping charges, if any, are non-refundable, unless the return is due to our error or a defective product.

5. In case of a refund, the amount refunded will be limited to the price paid for the product. Any additional costs incurred, such as customs duties, taxes, or shipping charges, will not be refunded.

6.Refunds will be processed based on the condition of the returned product. If the returned product is found to be damaged due to misuse or negligence on the customer’s part, the refund may be denied or a partial refund may be issued.

7. We reserve the right to refuse a refund if the request is not made within the specified timeframes or if the returned product does not meet our return policy guidelines.


Note: The terms and conditions mentioned in this refund and cancellation policy are subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information.


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